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FAQ’s

SCHEDULE & TICKETS FAQ

Events are listed on the Schedule & Tickets page. You can locate an event in your area and purchase tickets. If you visit the venue’s box office, we suggest looking up their hours of operation on their website before heading to the box office.

Visit our Tickets Page to navigate to your event and click BUY TICKETs. On your ticketing provider’s site (i.e. Ticketmaster), go to the main EVENTS page showing all showtimes. Once there – next to the showtime you will see an information icon, click on that and any available extras should appear. For non-Ticketmaster events – simply use the SeatGeek Search bar for “Pit Party” and “city name” and/or “Early Access” and “city name.” Remember, every person in your party – adults and children ages 2 and up – must each have Pit Passes and Event tickets immediately following the Pit Party to attend the Party in the Pits or Post-Show Meet & Greet with the Drivers.

In most venues, children under two (2) are admitted free provided they sit on a parent or guardian’s lap. Children ages two (2) and up will require a ticket for all events, including Early Access, Pit Party, VIP Experiences and post-event experiences. Public event laws may vary nationwide and from county to county, and some venues may require all patrons, regardless of age, to have a ticket. Please contact your local venue to confirm their specific policy.

Group tickets are available in select markets. Check availability by going to our Schedule & Tickets page to find the events happening near you, click on the MORE INFO LINK for your city, and look for the “Group Sales” section for details on whom to contact.

Visit https://www.MonsterJam.com/tickets/ to see if we’re coming to a city nearby. New cities and dates are being added all the time so be sure to continue to check for updates! Sign up to become a Monster Jam Insider for all the latest information.

For the most up-to-date schedule information, use the “Tickets” search function on our Schedule & Tickets page. Please note that this site displays confirmed event dates only. New cities are being added to our event schedules on a regular basis.

Most venues are now using Digital Ticketing, which allows fans to have their tickets available via their mobile phone. We recommend you add your tickets to your phone’s wallet as soon as you get your tickets. Please note: event tickets are transferrable to friends or family who also have a ticketing account through your ticket seller; however, Pit Passes and Add-ons cannot be transferred through the ticket agents at this time.

If you have specific questions on how to get your tickets, transfer tickets, etc., please follow-up with the local ticketing agency. Examples include: Ticketmaster Mobile TicketingAXS Mobile Ticketing and SeatGeek Mobile Ticketing

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date and refunds may be available, as necessary. Events that are cancelled without being rescheduled are eligible for a ticket refund. Many ticket sellers such as www.Ticketmaster.com allow fans to sell their tickets to other fans who can attend. Insurance on tickets may also be available at the time of purchase and we recommend that you contact your ticket seller to confirm insurance was added to your online ticket order so they may better assist.

We recommend contacting the ticket seller you purchased from to better assist with your online ticket and experience transfer of tickets.

GENERAL FAQ

Monster Jam productions average two hours, including a 15–20 minute halftime. Each Monster Jam event will always include Racing, 2 Wheel Skills and Freestyle.

We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.

 

Inappropriate Attire

Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:

  • Costumes and costume masks, which may not be worn by Guests 14 years of age or older
  • Clothing with objectionable material, including obscene language or graphics
  • Excessively torn clothing
  • As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
  • Clothing that touches or drags on the ground
  • Obscene or profanity tattoos

Sign up to be a Monster Jam Insider by selecting “Sign Up” from the menu bar on MonsterJam.com. You’ll be the first to know when tickets go on sale, receive special offers, and keep up on the latest Monster Jam news. You can opt out at any time. There is no cost to sign up.

Our events follow the arena/stadium guidelines regarding items allowed into the complex. If there are questions, review the venue’s policies and/or FAQs on their website.

Guests are welcome to use only non-professional or disposable cameras for personal use at Monster Jam events. However, in order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, audio recording devices, “selfie sticks”, flash, and professional cameras (e.g., those including telephoto or zoom lenses) are NOT permitted. Commercial use of any audio or video recordings of the event is a violation of the Ticket Terms & Conditions. This policy will be strictly enforced. Please see website of the venue where your event is to take place for further information regarding any additional camera policies that it may have.

 

Unless otherwise indicated, all event-related content is copyrighted by Feld Entertainment, Inc. and/or its licensors, with all rights reserved. No footage of Feld Entertainment, Inc.’s events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written permission. Please note that publicly posting, uploading, live streaming or sharing online, including, without limitation, on social media, is not a permitted personal use.

Monster Jam events are held rain or shine, and safety is always the determining factor. In the event of cancellation/postponement, when a decision is made regarding altering the planned event, updated information will be provided on the venue’s website and on social media channels, such as Monster Jam on Facebook.

You may contact and email Customer Service online, by mail at Customer Relations, 800 Feld Way, Palmetto, FL 34221, or by phone at 1-800-844-3545.

Our concessions staff sells Monster Jam-branded novelty ear protection and disposable ear plugs while supplies last at each event. You may bring your own from home.

It’s possible, but not guaranteed. Some of our Monster Jam events can use Pyrotechnics before, during and at the conclusion of the event.

Most stadiums/arenas do not allow re-entry without purchasing another event ticket. Please review the venue’s policies on their website. After the Pit Party and before the main event starts, don’t miss Monster Jam Trackside. Trackside sets the stage for the epic Monster Jam action ahead!

PIT PARTY FAQ

Visit our Tickets Page to navigate to your event and click BUY TICKETs. On your ticketing provider’s site (i.e. Ticketmaster), go to the main EVENTS page showing all showtimes. Once there – next to the showtime you will see an information icon, click on that and any available extras should appear. For non-Ticketmaster events – simply use the SeatGeek Search bar for “Pit Party” and “city name” and/or “Early Access” and “city name.” Remember, every person in your party – adults and children ages 2 and up – must each have Pit Passes and Event tickets immediately following the Pit Party to attend the Party in the Pits or Post-Show Meet & Greet with the Drivers.

You can see the massive trucks up close, meet your favorite drivers, get autographs, take pictures and enjoy many other family-friendly activities. This fun-filled experience provides the best opportunity to get up close to the Monster Jam teams and trucks. Plus, get an insider’s look at how these trucks are built to stand up to the competition. Please visit MonsterJam.com or Feld Customer Relations for more details. Fans must have a valid event ticket and pit pass to attend the Pit Party. NOTE: ALL FANS ages two (2) years and up MUST HAVE A MAIN EVENT TICKET for the event immediately following the Pit Party to enter the Pit Party.

Depending upon the venue, our Pit Party could be on the competition floor or a nearby location. Venue personnel can direct you on the day of the show.

 

At arena and dome shows, the Pit Party is typically inside, on the dirt, while most outdoor stadiums reserve a designated spot in the parking lot close to the stadium. If it’s OUTSIDE, you can’t miss this one-of-a-kind pre-event activity zone!

We recommend you arrive and park no later than 30 minutes before the start time on your Pit Party Pass as you will need to make your way through the parking lots and venue security before entering. Stadium Events typically have the Pit Party in a designated parking lot next to the venue. Arena Events will have the Pit Party on the track.

 

Arriving close to the end of the Pit Party may lead to disappointment as lines get long and will be cut off so drivers and can prepare for the event.

Please contact your local arena’s or stadium’s Customer Relations team regarding their policies. Our events follow the venue’s guidelines regarding items allowed into the complex.

 

If there are questions, review the venue FAQs on their website.

As our Pit Party begins to wind down, head into the venue, grab your seats and enjoy our pre-event coverage. Monster Jam Trackside sets the stage for the epic action ahead! Festivities begin approximately one hour before the event start time and feature:

  • Competition preview
  • Driver interviews
  • Behind the scenes with the pit crew
  • JudgesZone overview
  • Opening Ceremonies
  • Giveaways
  • Truck introductions

VIP EXPERIENCES FAQ

Early Access Pit Party is a separate, ticketed experience that gets you into the Pit Party an hour before the standard Pit Party admission so you can beat the crowds and have more time to see the trucks and meet the drivers. The Early Access Pit Party Pass also allows you to stay through the entirety of the Pit Party. This experience is available only in select markets and quantities are limited. If available for your event, tickets can be purchased by visiting your event page. NOTE: ALL FANS ages two (2) years and up MUST HAVE A MAIN EVENT TICKET for the event immediately following the Pit Party to enter the Pit Party.

The Monster Jam Post-Event Driver Meet and Greet is the most exclusive opportunity to meet and mingle with the drivers shortly after the event. Take photos, get autographs and hear competition takeaways from the drivers in a private event space. Included with your upsell ticket is an official Monster Jam Souvenir checkered flag, perfect for autographs. This experience is available only in select markets and quantities are limited. (Everyone in your party, age 2 and up, will each need tickets for this experience.) NOTE: ALL FANS ages two (2) years and up MUST HAVE A MAIN EVENT TICKET for the event immediately following the Pit Party to enter the Pit Party.

 

By participating, guests confirm that they do not have any COVID-19 symptoms or recent known exposure and agree to follow any applicable health and safety protocols. You can get tickets by visiting your event page.

Fans have the opportunity to meet the drivers and see the trucks up close before the main event in our Pit Party, available in most markets. Pit Party tickets are required and can be purchased by visiting your event page. Fans also have an exclusive opportunity to meet and mingle with drivers in a private post-event experience during the Monster Jam Post-Event Driver Meet and Greet.

MERCHANDISE FAQ

You can visit our online Monster Jam Superstore to purchase event souvenirs and Monster Jam merchandise.

If you purchased Monster Jam merchandise at a live event or through the Monster Jam Superstore, please contact us at Feld Entertainment Consumer Products toll-free at (866) 295-2706 or email QA@feldinc.com

 

If you purchased Monster Jam toys at retail (e.g. Amazon, Target, Walmart, etc.) please contact our toy partner, Spin Master, through their website at https://www.spinmaster.com/customer-support or 1 800 622 8339

FAN WELLNESS FAQ

Guest health and safety remains a top priority for Monster Jam and our venue partners. Please monitor the “Venue Info” links on your event page for venue policies, including health and safety protocols, which are subject to change. You can also contact us directly with any questions or concerns.

COMPANY FAQ

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s properties have appeared in more than 80 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Monster Jam, Monster Energy AMA Supercross, Disney On Ice, Sesame Street Live, and Jurassic World Live Tour.

You can visit Feld Entertainment’s Career Center to see if we have any job openings!