{"id":36,"date":"2023-11-09T22:22:33","date_gmt":"2023-11-09T22:22:33","guid":{"rendered":"https:\/\/staging.monsterjam.com\/?page_id=36"},"modified":"2026-05-12T18:01:49","modified_gmt":"2026-05-12T18:01:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.monsterjam.com\/en-gb\/faq\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<section id=\"faq\" style=\"padding-top:99px;padding-bottom:100px;\">\n  <div class=\"container container-c\" >\n                  <div class=\"faq-nav\">\n          <span>Go to:<\/span>\n                              <a href=\"#schedule-&#038;-tickets\">SCHEDULE &#038; TICKETS<\/a>\n                              <a href=\"#general\">GENERAL<\/a>\n                              <a href=\"#pit-party\">PIT PARTY<\/a>\n                              <a href=\"#merchandise\">MERCHANDISE<\/a>\n                              <a href=\"#company\">COMPANY<\/a>\n                  <\/div>\n          \n          <div class=\"faq-wrapper\">\n                          <div class=\"faq-row\" id=\"schedule-&#038;-tickets\">\n            <h2>SCHEDULE &#038; TICKETS<\/h2>\n                                          <div class=\"faq-acc\">\n                  <button>\n                    How can I purchase tickets?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>Events are listed in the\u00a0<a href=\"https:\/\/www.monsterjam.com\/en-gb\/tickets\/\"><span class=\"text-yellow\"><u><strong>Schedule &amp; Tickets page<\/strong><\/u><\/span><\/a>. You can\u00a0locate a show in your area and purchase tickets. You can also contact your local ticket agency or their outlets, or visit the venue&#8217;s box office.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"2\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    How can I purchase Pit Party tickets?                     <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>Order your Pit Party ticket while booking your event ticket. Pit Party tickets can only be used with a valid main event ticket and you must purchase 1 Pit Party ticket per person.<\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Are there child\/infant tickets available?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>There are children\u2019s tickets available from 2 \u2013 16 years of age. Children under 2 at the time of the event do not need a ticket.<\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Why isn&#8217;t MY city on your performance schedule?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <section class=\"accordion\">\n<div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"5\">\n<div>\n<p>We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, use the &#8220;Purchase Tickets&#8221; search function. Please note that this site displays confirmed performance dates only &#8212; new cities are being added to our show schedules on a regular basis.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Are there accessible tickets available?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>Please purchase your accessible tickets through the Principality Stadium: <a title=\"https:\/\/www.eticketing.co.uk\/principalitystadium\/EDP\/Event\/Index\/1490\" href=\"https:\/\/www.eticketing.co.uk\/principalitystadium\/EDP\/Event\/Index\/1490\" rel=\"noreferrer noopener\" data-outlook-id=\"226116a1-bd49-4c18-832b-d7047474e5d5\">https:\/\/www.eticketing.co.uk\/principalitystadium\/EDP\/Event\/Index\/1490<\/a><\/p>\n                  <\/div>\n                <\/div>\n                                    <\/div>          \n                          <div class=\"faq-row\" id=\"general\">\n            <h2>GENERAL<\/h2>\n                                          <div class=\"faq-acc\">\n                  <button>\n                    Can I leave and re-enter the venue?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p style=\"font-weight: 400;\">There is no readmission to the same event.<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Once you exit the Pit Party, you may not return to the Pit Party.<\/li>\n<li>Once you exit the main Monster Jam show, you may not re-enter the venue.<\/li>\n<li>You may, however, exit the Pit Party and re-enter the venue for the main Monster Jam show once doors open at 1.30pm.<\/li>\n<\/ul>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    How long is the show?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>Monster Jam productions vary in length and average between two and two and a half hours including a 15-20 minute intermission. Each Monster Jam event* will always include Racing, Skills and Freestyle (*Excluding World Finals 2-day Championships)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"2\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    What should I wear to the show?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inappropriate Attire<\/strong><\/p>\n<p>Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:<\/p>\n<ul>\n<li>Costumes and costume masks, which may not be worn by Guests 14 years of age or older<\/li>\n<li>Clothing with objectionable material, including obscene language or graphics<\/li>\n<li>Excessively torn clothing<\/li>\n<li>As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment<\/li>\n<li>Clothing that touches or drags on the ground<\/li>\n<li>Obscene or profanity tattoos<\/li>\n<\/ul>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    How do I become a Priority Customer?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>As a Priority Customer, you get exclusive rewards, additional show information, and advanced access to tickets before they go on general sale. You can register today at <a href=\"https:\/\/www.prioritycustomer.co.uk\">https:\/\/www.prioritycustomer.co.uk<\/a><\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Which personal items\/types of bags are allowed into the arena or stadium?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"4\">\n<div>\n<p>Please contact your local arena or stadium&#8217;s Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"5\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Are Cameras Allowed?                     <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>Guests are welcome to use only non-professional or disposable cameras for personal use at Monster Jam events. However, in order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, audio recording devices, \u201cselfie sticks\u201d, flash, and professional cameras (e.g., those including telephoto or zoom lenses) are NOT permitted. Commercial use of any audio or video recordings of the event is a violation of the Ticket Terms &amp; Conditions. This policy will be strictly enforced. Please see website of the venue where your event is to take place for further information regarding any additional camera policies that it may have.<\/p>\n<p>&nbsp;<\/p>\n<p>Unless otherwise indicated, all event-related content is copyrighted by Feld Entertainment, Inc. and\/or its licensors, with all rights reserved. No footage of Feld Entertainment, Inc.\u2019s events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written permission. Please note that publicly posting, uploading, live streaming or sharing online, including, without limitation, on social media, is not a permitted personal use.<\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    What is the weather policy?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"6\">\n<div>\n<p>Monster Jam shows are held rain or shine, but safety is always the determining factor. In the event of cancellation\/postponement, updated information will be provided when a decision is made regarding altering the planned show.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"7\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Who do I contact regarding a question or comment about Monster Jam?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"7\">\n<div>\n<p>You may contact us by email at\u00a0<a href=\"mailto:customerserviceeurope@feldinc.com\">customerserviceeurope@feldinc.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"8\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Do you supply ear protection?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"8\">\n<div>\n<p>Our concessions staff does sell Monster Jam Tire novelty ear protection and disposable ear plugs while supplies last at each event.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"9\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Will there be any use of Pyrotechnics during the events?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"9\">\n<div>\n<p>It&#8217;s possible, but not guaranteed. Some of our Monster Jam shows can use Pyrotechnics before, during and at the conclusion of our events.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"10\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Can I leave the arena and come back in?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <section class=\"accordion\">\n<div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"10\">\n<div>\n<p>Most Stadiums\/Arenas do not allow re-entry without purchasing another event ticket. Once you are in, you are in for a great time at our events! Most families in between the Pit Party and main events can enjoy the concessions, introductions and other announcements made prior to the main event.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n                  <\/div>\n                <\/div>\n                                    <\/div>          \n                          <div class=\"faq-row\" id=\"pit-party\">\n            <h2 class=\" translation-block\"><span class=\"color-yellow\">PIT<\/span> PARTY<\/h2>\n                                          <div class=\"faq-acc\">\n                  <button>\n                    How can I purchase Pit Party tickets?                     <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>Order your Pit Party ticket while booking your event ticket. Pit Party tickets can only be used with a valid main event ticket and you must purchase 1 Pit Party ticket per person.<\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    What can we expect in the Pit Party?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>We are thrilled that you will be attending this private event!\u00a0 The Pit Party provides each pass holder who also have tickets to the main event immediately following, the opportunity to visit the venue floor and meet some of the drivers and see some of the trucks up close. We ask that you arrive 15 minutes early or even on time as we may close entry earlier than the noted end time due to capacity restrictions and\/or operational requests.\u00a0 We may have other attractions there as well for your family to enjoy. Please contact your local venue or Feld Customer Relations for more details! We hope you enjoy the show!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"2\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Can we spend time on the floor with the drivers\/trucks?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>You can get up close and personal with our Monster Jam Trucks and Drivers when you purchase a ticket to the Pit Party! Please visit the ticketing provider to purchase Pit Party tickets. Note: Pit Party tickets are per person and can only be used along with a valid event ticket.<\/p>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Where is the Pit Party located?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"3\">\n<div>\n<p>Depending upon the venue, our Pit Party could be on the performance floor or a nearby location. Stadium\/arena personnel can direct you on the day\u00a0of the show.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"4\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    What items can be brought into a Pit Party?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"4\">\n<div>\n<p>Please contact your local arena or stadium&#8217;s Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"5\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    What can we do during the time between the Pit Party and show time?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <section class=\"accordion\">\n<div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"5\">\n<div>\n<p>As our Pit Party begins to wind down, fans of our events head into their seats and enjoy access to the venue amenities such as concessions, local sponsors, possibly viewing practice runs, driver and fan interviews and opening ceremonies.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n                  <\/div>\n                <\/div>\n                                    <\/div>          \n                          <div class=\"faq-row\" id=\"merchandise\">\n            <h2>MERCHANDISE<\/h2>\n                                          <div class=\"faq-acc\">\n                  <button>\n                    How can I purchase souvenirs other than at the performances?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>Monster Jam souvenirs can only be purchased at the show.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"2\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Who do I contact regarding a question or comment about Monster Jam merchandise?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <section class=\"accordion\">\n<div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"2\">\n<p>You may contact us directly by email at <a href=\"mailto:QA@feldinc.com\">QA@feldinc.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n                  <\/div>\n                <\/div>\n                                    <\/div>          \n                          <div class=\"faq-row\" id=\"company\">\n            <h2>COMPANY<\/h2>\n                                          <div class=\"faq-acc\">\n                  <button>\n                    How do I get a job with Monster Jam?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>You can visit\u00a0<a href=\"https:\/\/www.feldentertainment.com\/Careers\/\"><span class=\"text-yellow\"><u><strong>Feld Entertainment&#8217;s Career Center<\/strong><\/u><\/span><\/a>\u00a0to see if we have any job openings!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"\">\n<div class=\"accordion-button accordion-item bg-new-blue-lg-down\" data-target=\"2\"><\/div>\n<\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"faq-acc\">\n                  <button>\n                    Who is Feld Entertainment?                    <i class=\"fa-solid fa-chevron-down\"><\/i>\n                  <\/button>\n                  <div class=\"content\">\n                    <p>Feld Entertainment<em>\u00ae<\/em>, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em>Disney On Ice, <\/em>\u00a0Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit <a href=\"http:\/\/www.feldentertainment.com\/\">feldentertainment.com<\/a> for more information.<\/p>\n                  <\/div>\n                <\/div>\n                                    <\/div>          \n              <\/div>\n    \n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":25848,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s | Monster Jam\u00ae<\/title>\n<meta name=\"description\" content=\"FAQ - your questions answered ahead of your upcoming Monster Jam event!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.monsterjam.com\/en-gb\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s | Monster Jam\u00ae\" \/>\n<meta property=\"og:description\" content=\"FAQ - 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