Monster Jam FAQ

 

Q: How can I purchase tickets?

A: Events are listed at http://www.MonsterJam.com/Tickets You can locate a show in your area and purchase tickets. You can also contact your local ticket agency (e.g. Ticketmaster or Tickets.com) or their outlets, or visit the venue's box office. 

 

Q: How do I become a Feld Preferred Customer? 

A: Sign up to be a Preferred Customer at http://www.monsterjam.com/news/2017-ticket-information or visit www.monsterjam.com and select Newsletter. There is no cost to register.

 

Q: Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?

A: In most arenas, children under 2 are admitted free provided they sit on a parent or guardian's lap. Children age 2 and up will require a ticket for all events. Public event laws may vary nationwide and from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.

 

Q: Do you offer any special ticket pricing for large groups?

A: You can obtain group ticket discount information by calling a Group Sales Representative. To find your local representative's contact number, please check your local event page at http://www.monsterjam.com/Tickets/  You can also reach out to your local venue for more information.

 

Q: Which personal items/types of bags are allowed into the arena or stadium?

A: Please contact your local arena or stadium's Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question.

 

Q: What are the policies for camera use?

A: Still cameras are permitted at Feld Entertainment events, provided that they are non-professional cameras (lenses shorter than six inches) and the photos are intended for personal use only. No video cameras of any kind are allowed in the venue. Camera policies are different from venue to venue. If you have concerns, please contact the specific venue in your area to verify the policy details. We hope you enjoy the event with your friends and family! When in doubt, leave the camera securely locked in your vehicle.

 

Unless otherwise indicated, all in-show content is copyrighted by Feld Entertainment and/or its licensors, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form by any means for reasons other than personal use, is strictly prohibited without prior written permission. Please note that publicly posting, uploading or sharing online, including, without limitation, on social media, is not a permitted personal use.

 

Q: How can I e-mail my comments directly to the producers of Monster Jam?

A: You may send your e-mail to mscustomerrelations@feldinc.com.

 

Q: Who do I contact regarding a question or comment about Monster Jam?

A: You may contact us directly by email at mscustomerrelations@feldinc.com, by mail at Customer Relations, 800 Feld Way Palmetto FL 34221, or by phone at (703) 448-4000. Please include a phone number for quicker contact.

 

Q: When is it coming to (city)?

A: Visit http://www.MonsterJam.com/tickets/ to see if any of the shows are coming to a city nearby. New cities and dates are being added all the time so be sure to continue to check for updates!

 

Q: Why isn't MY city on your performance schedule?

A: We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, use the "Purchase Tickets" search function. Please note that this site displays confirmed performance dates only -- new cities are being added to our show schedules on a regular basis.

 

Q: What is the best way to dress for a Monster Jam show?

A: We suggest you dress comfortably. Practical shoes are recommended to safely navigate the steps at a venue.

Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.

INAPPROPRIATE ATTIRE - Attire that is not approved for a monster Jam show and which may result in refusal of admittance or ejection from the show includes but is not limited to

* Costumes worn by guests 14 years of age or older

 

Q: Can we spend time on the floor with the drivers/trucks?

A: You can get up close and personal with our Monster Jam Trucks and Drivers when you purchase a ticket to the Pit Party! For more information on which performances have a Pit Party, please visit http://www.MonsterJam.com/Tickets , choose your city and click "More Info" or reach out to your local venue directly.

 

Q: What can we expect in the Pit Party?       

A: We are thrilled that you will be attending this private event!  The Pit Party provides each pass holder who also have tickets to the main event immediately following, the opportunity to visit the venue floor and meet some of the drivers and see some of the trucks up close. We ask that you arrive 15 minutes early or even on time as we may close entry earlier than the noted end time due to capacity restrictions and/or operational requests.  We may have other attractions there as well for your family to enjoy. Please contact your local venue or Feld Customer Relations for more details! We hope you enjoy the show!

 

Q: Where is the Pit Party located?

A: Depending upon the venue, our Pit Party could be on the performance floor or a nearby location. Stadium/arena personnel can direct you on the day of the show.

 

Q: What items can be brought into a Pit Party?

A:  Please contact your local arena or stadium's Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question. 

 

Q: What can we do during the time between the Pit Party and show time?

A: As our Pit Party begins to wind down, fans of our events head into their seats and enjoy access to the venue amenities such as concessions, local sponsors, possibly viewing practice runs, driver and fan interviews and opening ceremonies.

 

Q: Do you supply ear protection?

A: Our concessions staff does sell Monster Jam Tire novelty ear protection and disposable ear plugs while supplies last at each event

 

Q:Will there be any use of Pyrotechnics during the events?

A: It's possible, but not guaranteed. Some of our Monster Jam shows can use Pyrotechnics before, during and at the conclusion of our events. 

 

Q: Can I leave the arena and come back in?

A: Most Stadiums/Arenas do not allow re-entry without purchasing another event ticket. Once you are in, you are in for a great time at our events! Most families in between the Pit Party and main events can enjoy the concessions, introductions and other announcements made prior to the main event. 

 

Q: How can I purchase souvenirs other than at the performances?

A: You can visit our online Monster Jam Superstore at http://www.monsterjamsuperstore.com/default.asp to purchase show souvenirs and Monster Jam merchandise.

 

Q: Who do I contact regarding a question or comment about Monster Jam merchandise?

A: You may contact us directly by phoning Feld Entertainment Consumer Products toll-free at (866) 295-2706 or email QA@feldinc.com .

 

Q: How do I get a job with Monster Jam?

A: You can visit https://www.feldentertainment.com/Careers/  to see if we have any job openings!

 

Q: Who is Feld Entertainment?

A: Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment's productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!