2018 FAQ

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2018 FAQ

I want to renew my Double Down package seats, but I did not receive an e-mail from UNLVtickets.  What can I do?

  • Common reasons for this are that the e-mail may be in a spam folder, or you may have changed your e-mail address in the past year. Please contact UNLVtickets at 866-388-FANS to help you with your account.

I purchased Double Down packages last year, but would like to upgrade seats.  How can I get different seats?

  • Double Down fans wishing to choose different seats than they had last year can do so starting August 17th by logging into their UNLVtickets account or by contacting UNLVtickets at 866-388-FANS.

I purchased Double Down packages last year, and would like to add seats near my existing ones.

  • Double Down fans wishing to add seats to their existing Double Down packages will need to renew their seats from last year during the Double Down renewal August 1 through August 11. Then, starting August 17, additional seats near your existing seats can be added by contacting UNLVtickets at 866-388-FANS.

I purchased the Double Down package last year and want to renew my seats, but I missed the renewal cutoff.  Can I still renew them?

  • Please contact UNLVtickets at 866-388-FANS. They can verify if your seats are still available to renew, or help you find you the best seats available.

If I purchase the Double Down package or 2-day ticket, will I get a physical ticket for each day?

  • Fans purchasing Double Down Packages or 2-day tickets will receive one physical ticket that will be scanned as they enter the stadium each day. Fans are encouraged not to lose, destroy or throw away their ticket, as it will be required each day for entry.  

What happens if I lose my tickets?

  • Please contact UNLVtickets at 866-388-FANS immediately. If this happened on the day of the event, visit the Sam Boyd Stadium box office between gates J & K.  

Will my Double Down credentials allow me access into the stadium?

  • Your Double Down credential is required for entry into the Friday early Double Down pit party, but does not allow entry into the stadium. To access the stadium, you will be required to present your event ticket to be scanned.

Will my Double Down credential still allow me to enter the Friday & Saturday pit parties  early?

  • Absolutely! All Double Down fans who show their Double Down credential on Friday have exclusive access into the Pit Party 10:00 a.m. - 2:30 p.m. On Saturday morning, Double Down fans showing their credential can access the Pit Party 30 minutes before the public.

Will my host hotel room key still allow me to enter the Friday & Saturday pit parties early?

  • Unfortunately, early Pit Party entry is no longer offered with Host Hotel room keys. However, Double Down Packages continue to offer early entry into the Pit Party as well as additional exclusive early Pit Party activities on Friday. 

When is the Double Down Showdown?

  • The Double Down Showdown, featuring 16 Monster Jam trucks competing for the final spot in the Monster Jam World Finals field of 32 trucks, will take place on Friday night prior to the Racing Championship.

Can I access Qualifying on Thursday?

  • Qualifying is no longer open to the public.

Why were the Double Down activities moved to Friday?

  • Double Down activities were incorporated into the Friday schedule to best serve our fans. By moving the activities to Friday, fans are able to reduce their travel time and expenses, while still maximizing their time at Monster Jam World Finals. At the same time, Double Down fans continue to receive their greatest amount of access to the drivers and exclusive activities that the Monster Jam World Finals has to offer.

Will the Double Down package include the DVD of the Monster Jam World Finals?

  • There will no longer be a DVD included with the Double Down package. However, we are excited to now include a cap with every Double Down package.

What time will the shows end each night?

  • The Championships are scheduled to end around 9:00 p.m. each night, but can fluctuate by 30 minutes, depending on pace of competition.